Refund Policy

Last Updated: April 8, 2026

At Wise Men Clothing, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

30-Day Return Window

You have 30 calendar days from the date of delivery to return an item for a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods
• Intimate or sanitary products
• Sale or clearance items (unless defective)
• Gift cards

How to Return an Item

To initiate a return:

1. Contact our customer service team at info@wisemen.live or WhatsApp at +27691934658
2. Provide your order number and reason for return
3. We'll send you return instructions and a return authorization
4. Pack the item securely in its original packaging
5. We will arrange courier collection instructions for you.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error. Let our dedicated courier service handle it.

Refund Processing

Once we receive your return:

• We'll inspect the item within 2-3 business days
• If approved, your refund will be processed to your original payment method
• Refunds typically appear within 5-7 business days, depending on your bank

Exchanges

If you need to exchange an item for a different size or color, please contact us. We'll process your exchange as quickly as possible.

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at info@wisemen.live or WhatsApp at +27691934658
• Provide photos of the damage
• We'll arrange a replacement or full refund at no cost to you

Late or Missing Refunds

If you haven't received your refund after 7 business days:

• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank
• If you've done all of this and still haven't received your refund, contact us at info@wisemen.live or WhatsApp at +27691934658

Questions?

If you have any questions about our refund policy, please contact us at info@wisemen.live or WhatsApp at +27691934658