Shipping and Delivery Information

At Wisemen, we strive to deliver your orders quickly and safely. Here's everything you need to know about our shipping and delivery process.

Shipping Locations

We currently ship to addresses within South Africa. For international shipping inquiries, please contact our customer service team.

Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays). You'll receive a confirmation email once your order has been processed and shipped.

Delivery Times

Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days (where available)

Please note that delivery times are estimates and may vary depending on your location and external factors such as weather or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

• Delivery address
• Package weight and dimensions
• Selected shipping method

Free Shipping: We offer free standard shipping on orders over R500 within South Africa.

Order Tracking

Once your order ships, you'll receive:

• A shipping confirmation email
• A tracking number
• A link to track your package in real-time

Delivery Process

Our courier partners will attempt delivery to the address provided. If you're not available:

• A delivery notice will be left
• You may need to arrange redelivery or collection
• Please ensure someone is available to receive the package

Delivery Issues

Lost or Delayed Packages:
If your package hasn't arrived within the estimated delivery time, please contact us at support@wisemen.com with your order number.

Damaged Packages:
If your package arrives damaged, please:

• Take photos of the damage
• Contact us immediately at support@wisemen.com
• We'll arrange a replacement or refund

Incorrect Address:
Please ensure your shipping address is correct before completing your order. We cannot be held responsible for packages sent to incorrect addresses provided by the customer.

Multiple Items

If you order multiple items, they may ship separately depending on availability. You'll receive tracking information for each shipment.

Public Holidays

Please note that orders placed during public holidays may experience slight delays in processing and delivery.

Contact Us

For shipping questions or concerns, please contact our customer service team:
Email: support@wisemen.com
Phone: +27 [Your Phone Number]